Hi @Marisol_Mendez, Thank you for reaching out! I understand this must be frustrating for you and your team.

I really appreciate you taking the time to troubleshoot and provide a detailed explanation. To help us better assist you, we have some questions to start with.

• Could you please confirm whether this is occurring in both the web browser and the desktop app?


• Please check and confirm if you see the same problem in any other browsers you have on your computer?


• Is this just happening for some files, for all existing files or for new files created in Drafts?


• Could you please make sure that your device is updated to the latest OS version and that your graphics driver is updated to the latest version? If your hardware has multiple graphics cards, please make sure that all graphics cards are updated.


• If you go to https://webglreport.com/ in a supported browser does it show you have webGL enabled? Are you able to run a webGL heavy site like WebGL Aquarium ?

Also, please note that Figma is a browser-based app, which means it’s subjected to a 2GB available memory limit that applies to each browser tab, including those in our Desktop App.

When loading or editing Figma files nears or exceeds this memory limit, it might cause performance issues like long loading times.

Our Help Center article has more information on how to Reduce memory usage in files to avoid hitting this limit again.

If you’re still experiencing issues after checking the above, I recommend reaching out to our support team for further investigation here: https://help.figma.com/hc/en-us/requests/new

When you contact our support team, please include the following information. This will help us assist you more effectively.

• Make sure to use your Figma account Email.


• Please make a video showing the slowness you’re seeing then save and send over your Desktop App debug info file or Exported console logs.


• If this is specific to a file or only certain files, please add support-share@figma.com as an Editor to one of the affected file and any related libraries (this won’t affect your billing at all) and send those direct links


• Please let our support team know what troubleshooting steps you did.

I hope this information is helpful! Please let us know if there’s anything I might have missed.

Also, if anyone from our community has any additional suggestions or insights, feel free to jump in and share!

Thank you,

Thank you for you answer, the issue is at the Desktop app, and it doesn’t happen with any specific folder or file, it happens all over, the search, selecting anything, any single click takes forever… on web it works better but the app… and am super up to date with the app, so not sure why is this happening, it happens at my home, at my joe, and all my team members have the same issue.

Hi, Thank you for responding. We are sorry to hear that you are still having problems.

If the issue continues even after following the steps mentioned above, please feel free to contact our support team as mentioned in the previous comment.

Thank you for your cooperation and understanding!

Same problem… here, happened on desktop/web, ie/ff/chrome/safari/opera/chromium, mac/win/linux

Hi @Arkasha, Thank you for bringing this to our attention.

I see that you have submitted a few tickets regarding slowness. Rest assured that each ticket has already been assigned to the specific team, and they are actively working on the issues.

We appreciate your patience and cooperation as we address these matters. Thank you for your assistance.

I’ve been experiencing persistent issues with file exporting and glitches during the design process. For the past three days, exporting a single file, especially PDFs, has been incredibly slow. Sometimes, the software becomes unclickable and stops responding, as shown in the attached screenshot. I’ve tried using a Mac, but I’m facing similar problems, particularly after the AI features were added.

Thank you for reaching out and for sharing your situation with us. Sorry to hear that you’re experiencing this.

In addition to the troubleshooting steps mentioned earlier, could you please perform some basic troubleshooting steps to see if there’s any improvement?:

• Browser: Force-quit your current session and try opening Figma in a new browser window.


• Desktop app: Force-quit the Figma Desktop app and then restart it.


• Clear the app or browser cache.

If the issue continues, I recommend contacting our support team for further assistance through this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

When reaching out to support, please include the following details:

• Your Figma account email


• Steps you’ve already taken to troubleshoot


• A brief recording demonstrating the issue


• Provide the Figma desktop app debug logs or Export console logs for that recording

Thank you for your cooperation and understanding.