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Figma support not responding after 3 days

  • June 25, 2026
  • 3 replies
  • 84 views
ZERONIX

I opened a support ticket numbered #1973523 on Figma 3 days ago, but we haven’t received a response from anyone at Figma yet. Is there any way to get a reply from the support team?

Best answer by Celine_

You're welcome! I was able to see in the backend that our Support team confirmed the seats that were accidentally added have now been removed from your upcoming invoice. As your issue has been resolved, I'll go ahead and mark this topic as solved. Thanks!

This topic has been closed for replies.

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • June 25, 2026

Hi ​@ZERONIX , Celine from the Community Support team at Figma here, thanks for following up! I was able to see your support ticket (#1973523), and I've gone ahead and added a follow-up note internally for visibility.

Someone from our Support team will get back to you as soon as possible. We appreciate your patience while they review your case. Thanks!

ZERONIX
  • ZERONIX
  • Author
  • New Member
  • June 25, 2026

Hi ​@Celine_ , thanks for the feedback, I will really look forward to a solution to my question.

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • June 25, 2026

You're welcome! I was able to see in the backend that our Support team confirmed the seats that were accidentally added have now been removed from your upcoming invoice. As your issue has been resolved, I'll go ahead and mark this topic as solved. Thanks!

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