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3 replies

Celine_
Figmate
Community Support
Jul 8, 2025 9:18 AM UTC

Hi Abdul, thanks for reaching out to the community. Sorry to hear you're having trouble accessing your account!

I wasn’t able to locate your support ticket (with your email adxxxxx53@gxxxxl.com), can you make sure to reach out to our support team here?
Please use the email address linked to your Figma account so they can locate it quickly.

They’ll be best equipped to assist you securely. Hope this gets sorted for you soon!

 

Abdul Rehman
New Member
Jul 8, 2025 10:17 AM UTC

Thanks for getting in touch. Regarding request this is the id : 1420392, which I received via email — yes, the email linked to my account is different.

If you could please check the status and update me on the process, that would be greatly appreciated.

Best regards

Celine_
Figmate
Community Support
Jul 8, 2025 10:44 AM UTC

Thanks for the details! I see you're already in touch with our agent Mia, who will follow up with you as soon as possible. We appreciate your patience in the meantime!