I have used figma's free plan for a while, and then upgraded it for convenience (just to be able to remove backgrounds from pictures really) - I paid for the most basic plan they have, I believe? It was 40$ for annual subscription, and it was very convenient for a while. I paid it in February, and today, they have charged me for monthly subscription which was 171$???? I have not upgraded my plan, nor have I changed it from annual to monthly. Maybe I did something wrong, but idk... I am very confused, because I'm not well-versed in design apps, so any help or advice is appreciated :(
Question
Figma subscription issue
Hey
From what they found, your Collab seat was upgraded to an annual Full seat, which led to a prorated charge.
In Figma there are different ways to upgrade a seat in Figma, and you would either get a notification inside the file browser or receive an email notification, depending on which pathway was followed for the upgrade request.
In your case, it is a self-upgrade resulting from editing a design file. Since you purchased a Collab seat and then edited a design file, you'd have been prompted inside the file to approve the upgrade before being able to edit it.
This is what the notification looks like:
If your team needs full access to Figma Design, we strongly recommend sticking to a Full seat. Not only will you have access to Figma Design, but your team will also have access to all Figma products. See the help center link for reference: How seats work in Figma.
Feel free to reach out if you have any further questions on this!
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