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Tiancai Cai
Tiancai Cai
New Member
December 23, 2025
Question

Figma subscription

  • December 23, 2025
  • 2 replies
  • 118 views

I’m writing to report an issue regarding my Figma subscription. I signed up for a one-month Figma Pro membership with the order number KUONM0YH-0001. Subsequently, I requested to cancel the subscription, but no refund was processed. I understand that this cancellation only applies to the auto-renewal, which means I should still have access to the membership benefits for the current month. However, I currently do not have any Pro features available. Please look into this matter and resolve it for me at your earliest convenience.

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    2 replies

    Tiancai Cai
    Tiancai CaiAuthor
    New Member
    December 23, 2025

    my email: [redacted PII - DJV 12/23/25]

    djv
    Figmate
    djv
    Community Support
    December 23, 2025

    Hi ​@Tiancai Cai, thanks for reaching out! 

    For you privacy and security, I’ve redacted your email address. Our team here on the forum isn’t able to assist with Billing, but I took a look at your email address and saw that you reached out to support directly on ticket #1650874. 

    ​​​​​​​It looks like they were able to help you out with this. If you have any further questions or concerns, please feel free to reply to support direct via email. 

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