I’m writing to report an issue regarding my Figma subscription. I signed up for a one-month Figma Pro membership with the order number KUONM0YH-0001. Subsequently, I requested to cancel the subscription, but no refund was processed. I understand that this cancellation only applies to the auto-renewal, which means I should still have access to the membership benefits for the current month. However, I currently do not have any Pro features available. Please look into this matter and resolve it for me at your earliest convenience.
Question
Figma subscription
my email: [redacted PII - DJV 12/23/25]
Hi
For you privacy and security, I’ve redacted your email address. Our team here on the forum isn’t able to assist with Billing, but I took a look at your email address and saw that you reached out to support directly on ticket #1650874.
It looks like they were able to help you out with this. If you have any further questions or concerns, please feel free to reply to support direct via email.
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