Hello,
I assigned a Figma Seat type Full subscription to the Admin account for testing, and then released it the same day. An entry appeared in the Billing tab stating that on October 2, 2025, there will be a charge of around 550 EUR. I currently have 5 annual Full licenses purchased. A quarter ago it was possible to cancel additional subscriptions, and I hope it will be the same this time. I would be grateful for your confirmation.
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Hey
Something I want to note: we have had some recent changes to our billing system. This may explain any confusion with your upcoming charges, and how you go about cancel subscriptions. See the following help page with further details: Updates to our pricing seats and billing experience.
Regarding the test seat you created -- from a general standpoint, my assumption is that you are, in fact, being charged for that Full seat. Adding any kind of new seat will trigger charges immediately. Removing/releasing the seat will not remove that charge. Instead, you will have an open full seat available for you to add to a new user to claim.
I may have also misunderstood your message, so apologies if that’s the case.
I can’t be 100% sure if this is the case, as I do not have access to the tooling that would allow me to find out what’s going on. Additionally, security and privacy guidelines prohibit me from disclosing additional details on the forum. To make sure you get your charges reviewed and corrected, please fill out this form here, and someone on our support team can take a look.
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