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Question

Figma ran into a problem showing when I open the figma file

  • September 22, 2023
  • 5 replies
  • 1150 views

fon1

I tried to edit the component in file and the memory displayed red error ‘Not enough memory space’ something like that. After that I can’t open it show only error.

How can I solve that because this is my customer file and need to send the final project soon

Celine_D
Figmate
  • Community Support
  • September 22, 2023

Hi there!
Sorry to hear this is happening! Please reach out directly to the support team here: https://help.figma.com/hc/en-us/requests/new.
Please include a direct link to the file, and invite support-share@figma.com with “can edit” permission. They can have a deeper look into what’s causing this.


@fon1 did it solve the problem for you?


We are unable to open the file @Celine_Figma. Cannot give edit access without it being opened.


Celine_D
Figmate
  • Community Support
  • September 25, 2023

Got it! Please just reach out to the support team with the link of the file, so they can have a deeper look on our backend here: https://help.figma.com/hc/en-us/requests/new… Thank you!


In case there were people ran into the same problem. I changed my web server from Safari to Chrome and the file became available again!


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