Despite refreshing the error screen or rebooting the system and trying to open the file again, it still won’t open. This issue persists on both desktop and browser. I urgently need to work on this file, so please help me resolve the problem and get the file open as soon as possible.
Hey @songhwa , welcome to the community and sorry for the trouble!
Please reach out directly to the support team by filling this form: here
I’d like our technical specialist to investigate it further.
Please use your Figma account email, include a link to the file, and add support-share@figma.com as Editor, and please also share the console log (you can follow the steps how to do this here) so they can take a closer look. Thank you
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.