Figma Offline Constantly (Desktop App)

Hi there,

The offline issue might be complex, so I recommend contacting our support team via this link: Support Request.

If you’re encountering this issue with a specific file, please include a copy of the file in your request. Our support team will investigate the problem.

Make sure to use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t affect your billing.

Thanks,
Toku

Hey @y_toku thanks for getting back to me! I tried to file a ticket this morning, but I got no submission success state and no emails have come in, so I’m worried my ticket wasn’t actually created? I’ve been having this issue with Figma, I tried opening a ticket 2 weeks ago and never heard anything.

Hey @Taylor_Rubes, thanks for following up!

I can confirm that our team received your support request on ticket #1023488. Someone from support will review and be in touch soon.

Hey @dvaliao thank you for confirming! It’s been over a week and I still haven’t been contacted, is this to be expected? I’m still experiencing this issue and it’s majorly slowing down my working process.

Hey @Taylor_Rubes,

The team replied to you last week on Wednesday, June 12th. Please check your inbox and possibly your spam folder to see if it landed there by mistake.

Hey @dvaliao I just double checked my inbox, spam and deleted and I have no received any updates from Figma – I’m not sure of how to access the ticket online either to see progress. Are they able to respond again?

Hey @Taylor_Rubes,

I’ve escalated your ticket to support to have them try to email you again ASAP.