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Ojo_Isaac_Damilare
August 13, 2024
Solved

Figma Mirror App prototyping view not working on iphone 11 IOS 17.5.1

  • August 13, 2024
  • 1 reply
  • 137 views

I have been unable to view my design…it keeps loading and loading and never works

This topic has been closed for replies.
Best answer by Celine_

Hi there! Sorry to hear this is happening.

For problems with mirroring, we’d appreciate if you could check the following steps which clear most problems:

  1. Log out of Figma on both the mobile app and your desktop browser/app.
  2. Restart your phone to clear the app cache.
  3. Clear the cache in your browser or the Desktop app (You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting, and on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting).
  4. Login into both the desktop app/browser and the mobile app using the same account and check to see if mirroring is improved.

We often find that updating your OS can help improve how well the app runs. If you can update your OS, we’d suggest doing so to check if this helps.

If these workarounds don’t help, I’d suggest you to reach out directly to the support team by filling this form so they can investigate it further: here
Please use your Figma account email, mention the steps you have, and include a link to the file, and add support-share@figma.com as Editor, so they can take a closer look. Thank you!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
August 29, 2024

Hi there! Sorry to hear this is happening.

For problems with mirroring, we’d appreciate if you could check the following steps which clear most problems:

  1. Log out of Figma on both the mobile app and your desktop browser/app.
  2. Restart your phone to clear the app cache.
  3. Clear the cache in your browser or the Desktop app (You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting, and on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting).
  4. Login into both the desktop app/browser and the mobile app using the same account and check to see if mirroring is improved.

We often find that updating your OS can help improve how well the app runs. If you can update your OS, we’d suggest doing so to check if this helps.

If these workarounds don’t help, I’d suggest you to reach out directly to the support team by filling this form so they can investigate it further: here
Please use your Figma account email, mention the steps you have, and include a link to the file, and add support-share@figma.com as Editor, so they can take a closer look. Thank you!

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