Hi Claire! Thanks for reaching out to the community, and I’m glad to hear you’ve been enjoying Figma Make so far!
Sorry to hear the preview isn't loading, it sounds like you've already tried all the right steps here.

Since the issue is still happening even in a new file, the best next step would be to have our technical team take a closer look. For reference, your support ticket is 1416331.
I see in the backend that you have already reached out to them, I’ve gone ahead and escalate it internally. Thanks for your patience in the meantime 🙏🏼

Thank you so much. I’m pretty desperate to get back to using Figma Make!

​@Celine_ do you know how secure the Make files are? IE if I replace the content with my own, does anyone else have access to that? Can AI use that information and provide it to other users?

You are welcome! 🙂

For details on how Figma handles AI, data privacy, and security, I’d recommend checking out this page: Our approach. It covers how your content is treated, including information on third parties and data use. Hope this helps!

I’ve been experiencing the same issue. Figma previews are blank for me no matter what i do. I’m a bit frustrated since it was working at one point.

Hi ​@Umer Tahir , sorry to hear this is also happening on your end!
Could you check if you're using any VPNs, firewalls, or proxies? If so, please try temporarily disabling them or contacting your IT department to unblock port 443 and safelist figma.com. These can sometimes interfere with Figma's connectivity (so, it could impact your Figma previews).

If the issue still persists, please reach out directly to our support here: Submit a bug report. Our support team can take a closer look at your case.

As a reminder, in the form, please use your Figma email account, share the URL of your affected link and grant "can edit" access to support-share@figma.com. This will allow us to investigate the issue more thoroughly and provide a quicker resolution. Thank you!