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Thomas_Turiot
Thomas_Turiot
June 17, 2024
Question

Figma increased our bill by 10 without explanation - no response from customer service since a week. Our environment has been locked since this morning

  • June 17, 2024
  • 1 reply
  • 143 views

We do not understand why our monthly bill for the month of July amounts to $2314 when the previous months were around €200 for the same number of seats. The payment is currently on hold pending explanations. We have contacted Figma’s customer service but have not received any response so far.

This morning, we discovered that our environment is locked. Please respond as soon as possible.

Why we can’t speak to a human ?

Thomas, Lead UX

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
June 18, 2024

Hello @Thomas_Turiot, Thank you for taking the time to bring this to our attention. I completely understand your frustration, and I’m sorry for the delay in our support response.

I’ve checked internally, and it looks like our support team has responded to your inquiry. Please kindly review their reply. For your reference, your ticket number is #1029269.

For future reference, we would like to share some related articles from our Help Center with our community.

Thanks again for reaching out!

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