We do not understand why our monthly bill for the month of July amounts to $2314 when the previous months were around €200 for the same number of seats. The payment is currently on hold pending explanations. We have contacted Figma’s customer service but have not received any response so far.
This morning, we discovered that our environment is locked. Please respond as soon as possible.
Why we can’t speak to a human ?
Thomas, Lead UX
Hello @Thomas_Turiot, Thank you for taking the time to bring this to our attention. I completely understand your frustration, and I’m sorry for the delay in our support response.
I’ve checked internally, and it looks like our support team has responded to your inquiry. Please kindly review their reply. For your reference, your ticket number is #1029269.
For future reference, we would like to share some related articles from our Help Center with our community.
Thanks again for reaching out!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.