Figma import file not working

Hi @Seif_ElBerkawy is this happening the in desktop app or browser? You may want to try and clear out your cache in the browser and Desktop app and check if this helps?

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

1. Quit the Figma desktop app
2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”
3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

1. Close the Figma desktop app
2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
4. Launch the desktop app again

Also see if trying from another network such as a mobile hotspot might help as well.

If you are still seeing an issue, can you please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Include the .fig file you are trying to import and they can investigate further.