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Question

Figma got locked

  • April 9, 2024
  • 1 reply
  • 254 views

Since yesterday, my Figma appears blocked and with a message…

Locked

our last 3 attempted charges were unsuccessful. please update your payment source to continue editing in
plataformas team.

Update payment

I don’t understand why this is happening, if the payment went through fine in the previous months.

This topic has been closed for replies.

1 reply

y_toku
Figmate
  • Community Support
  • April 11, 2024

Hi there, thanks for reaching out. Could you reach out: https://help.figma.com/hc/en-us/requests/new? Our support team will look into it! Thanks.