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Figma file stuck on “Application is being restored” – not loading

  • April 20, 2026
  • 1 reply
  • 23 views
CCTV

Hi everyone,

I’m facing an issue where my Figma file is stuck on “Application is being restored” and not loading at all. I also received the error “Couldn't fetch this version.”

This started after using multiple AI-generated versions in the same file. Now the latest versions won’t open, and it’s blocking my work.

I’ve already tried:

  • Hard refresh
  • Incognito mode
  • Different browser and network

I’ve also contacted **Figma support and shared file access.

Has anyone experienced this before?
Any workaround to recover the file or prevent this issue?

Thanks in advance 

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • April 20, 2026

    Hey ​@CCTV, thanks for sharing all those details!

    I can see you’ve already reached out to our support team (ticket #1858348), which is the right step! This has been picked up by the technical quality team and they’re actively investigating it.

    I can also see they’ve followed up with you on your ticket, so I’d recommend checking their latest message and continuing the conversation there so they can help you move forward as quickly as possible.

    Really appreciate your patience here! 

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