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Lizbeth Rivas
Lizbeth Rivas
New Member
August 11, 2026
Question

Figma charging $379 for unrequested AI credits and refusing full refunds

  • August 11, 2026
  • 1 reply
  • 82 views

Figma hit my account with a massive, unexpected charge of $379 USD for AI credits and automatic features that I never consciously authorized or used.

​When I contacted support, after days of back-and-forth, they offered a "maximum exception" of only $80 USD, demanding that I cancel my account and subscription just to get that small fraction back. They flatly refused to refund the remaining $299 USD, claiming it was "consumed" under their pay-as-you-go system.

​Getting billed almost $400 USD without clear consent feels like a textbook dark pattern. Keeping most of my money for automated AI credits I never intended to buy is completely unfair. Watch out for their automated billing trap

s.

    1 reply

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    August 11, 2026

    Hey ​@Lizbeth Rivas, thanks for reaching out, and I'm sorry to hear about the frustration this has caused.

    I can see you’ve already reached out to our team through a support ticket #2059028. I've escalated this with our team to make sure it gets another look.

    For security reasons, I'm not able to get into account or billing specifics here on the forum, but you'll hear directly from us via that request as we continue working through this.

    I'll keep an eye on this thread too, so feel free to follow up here if needed.

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