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Question

Figma Ai doesn't work for almost 3 months

  • February 8, 2026
  • 1 reply
  • 36 views
Faris Mesanovic

I’m paying professional license and my Figma make doesn’t work for almost 3 months. Every time I try it, it freezes and doesn’t even let me create the prompt. 

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • February 8, 2026

Hey ​@Faris Mesanovic — so sorry you had this experience, let’s get this sorted out as quickly as possible. I’ve opened a ticket (case: 1734544) with our Technical Quality team.

You should have just received an email from me requesting file access, so we can investigate further. Please reply there, so we can get to the bottom of this quickly. Thanks so much!

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