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Phulvinder singh
New Member
Sep 22, 2025 6:45 AM UTC
Solved

figma account is paid ..despite doing the payment, owner account is still locked

figma account is paid ..despite doing the payment, owner account is still locked. This is unacceptable..totally frustrated after complaining multiple times to figma via hep center..nothing happened..

    This topic has been closed for replies.
    ksn
    ksnSolution
    Community Support
    Sep 22, 2025 9:51 PM UTC

    Hi ​@Phulvinder singh - sorry for the frustration. First, I wanted to let you know I truncated your original forum topic name to make things a bit neater (and easier to find).

    Regarding your payment: I see that one of our agents, Yousra, reached out to you to provide you information on the status of your payment, along with additional steps to take moving forward. I’m unable to provide help with any issues regarding payments directly on the forum (for privacy and security reasons), so if you have additional feedback or questions, please respond to the existing ticket you have.

    Thank you for your understanding.

    4 replies

    ksn
    Figmate
    ksnSolution
    Community Support
    Sep 22, 2025 9:51 PM UTC

    Hi ​@Phulvinder singh - sorry for the frustration. First, I wanted to let you know I truncated your original forum topic name to make things a bit neater (and easier to find).

    Regarding your payment: I see that one of our agents, Yousra, reached out to you to provide you information on the status of your payment, along with additional steps to take moving forward. I’m unable to provide help with any issues regarding payments directly on the forum (for privacy and security reasons), so if you have additional feedback or questions, please respond to the existing ticket you have.

    Thank you for your understanding.

    Phulvinder singh
    New Member
    Sep 24, 2025 5:47 AM UTC

    Thanks This is sorted now, I am deleting my comment!!

    Hi ​@Phulvinder singh - sorry for the frustration. First, I wanted to let you know I truncated your original forum topic name to make things a bit neater (and easier to find).

    Regarding your payment: I see that one of our agents, Yousra, reached out to you to provide you information on the status of your payment, along with additional steps to take moving forward. I’m unable to provide help with any issues regarding payments directly on the forum (for privacy and security reasons), so if you have additional feedback or questions, please respond to the existing ticket you have.

    Thank you for your understanding.

     

    Phulvinder singh
    New Member
    Sep 24, 2025 5:50 AM UTC

    Thanks for help, and guiding in email, this is sorted!

    ksn
    Figmate
    Community Support
    Sep 24, 2025 2:52 PM UTC

    No problem! You don’t need to worry about deleting anything. I’ll just go ahead and close this topic, so no other replies can get added. If you have any other questions, feel free to create a new one 😃