FigJam thumbnails doesn't fit the frame

Thanks for confirming, @lauren.macurak!

Are you able to provide a screenshot of how the thumbnail appears in your file browser as well as a URL link to your FigJam file, so our team can take a closer look?

If so, please include a link to the file in this topic thread, and share edit access with support-share@figma.com.

Hey ​@dvaliao,
came here because of the same issue.
In my screenshot you can see that there are still pixels not covered, even with a 16:9 ratio:

 

Guys, this issue is far from being solved. As you can see from my attachment, the image has been properly set as thumbnail (16:9 ratio, 1600*960px) in Figjam, but it does not fit the cover. Am I doing som’ wrong or you need more investigating this matter? Thx

Hey All, thanks for following up! 

I just tested setting a 1920 x 1080 (16:9) thumbnail in FigJam file, and it is working as expected on my end. Be sure to check that you’re using the correct dimensions and that your thumbnail is wrapped in a Section or a Frame, if you’re copy/pasting the thumbnail from Figma. 

By default, Figma uses an overview of the entire FigJam board to create a file's cover.

You can use a section as the thumbnail image for the file or a custom template.

1. Select the section you wish to use as the thumbnail.
2. Click Set as thumbnail.

You can also create custom thumbnails in Figma Design files to use them for FigJam file covers.

1. Create a frame to use as a custom thumbnail.
2. Copy/paste the frame to your FigJam file.
3. Right-click on the frame in the FigJam board.
4. Select Set as thumbnail from the options.