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Ashish_Kalra
Ashish_Kalra
New Member
November 26, 2024
Solved

Figjam billing without using it, how to get the normal subscription back?

  • November 26, 2024
  • 2 replies
  • 242 views

So I am new to the paid version on Figma. I suddenly see a mail in the evening that Fig-jam has been added to my account for the next month billing! how can I take that off since I don’t intend to use it further?
How can I revert back to just the Figma subscription now? I wish to simply pay for a year from the next month.
Your experience helps
Thanks!

This topic has been closed for replies.
Best answer by Junko3

Hello @Ashish_Kalra, Thank you for reaching out about this!

Are you on the Pro plan, and a team admin with a monthly subscription? Then, please try managing seats from the File browser to remove the paid FigJam seats from billing.

Here’s how:

  1. Go to the left sidebar of the file browser and click on Admin.
  2. Go to the “Members” tab.
  3. Set the “FigJam role” filter to “Full” to see all billed FigJam users.
  4. You can downgrade any Full seat to “Viewer - restricted” to remove that user from billing

For more details, you can refer to the following resources: Manage seats in Figma

To switch from a monthly subscription to an annual subscription, you can refer to this guide for detailed instructions in our help center article here: Add, manage, or renew annual subscriptions

I hope this information helps. If I misunderstood anything, please let us know.

Thank you once again for reaching out.

2 replies

Figmate
Junko3Answer
Figmate
November 26, 2024

Hello @Ashish_Kalra, Thank you for reaching out about this!

Are you on the Pro plan, and a team admin with a monthly subscription? Then, please try managing seats from the File browser to remove the paid FigJam seats from billing.

Here’s how:

  1. Go to the left sidebar of the file browser and click on Admin.
  2. Go to the “Members” tab.
  3. Set the “FigJam role” filter to “Full” to see all billed FigJam users.
  4. You can downgrade any Full seat to “Viewer - restricted” to remove that user from billing

For more details, you can refer to the following resources: Manage seats in Figma

To switch from a monthly subscription to an annual subscription, you can refer to this guide for detailed instructions in our help center article here: Add, manage, or renew annual subscriptions

I hope this information helps. If I misunderstood anything, please let us know.

Thank you once again for reaching out.

Ashish_Kalra
Ashish_KalraAuthor
New Member
November 26, 2024

Thanks @Junko3 , this helped. So I downgraded the Fig-jam option going to Admin. I think this would also make the correction in their billing and I shouldn’t be paying extra in the coming month.
Thanks again!

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