Skip to main content
Gohar Avagyan
Gohar Avagyan
New Member
March 3, 2025
Question

.fig error when importing to figma

  • March 3, 2025
  • 1 reply
  • 129 views

I exported my design files from previous team, and I want to upload the file to my personal workspace, the file loads for a while, during the loading I see the file created in my workspace and I get this error message. After closing the popup, when I open the file, there are no assets, only empty artboards.

I that file I used few videos, but mostly there where designs/assets that were created in figma. 

Is anyone familiar with this issue? How it can be fixed? 
HELP 😭

This topic has been closed for replies.

1 reply

djv
Figmate
djv
Community Support
March 3, 2025

Hi ​@Gohar Avagyan, thanks for reaching out! 

From your screenshot, it appears that you’re on a Starter plan. Is that correct? 

If so, please note that video can only be added to files within a paid Education, Professional, or Organization team. While collaborators on free Starter teams can edit existing video in a file, they cannot upload any videos. More information about using video is available here.

Terms & ConditionsAccessibility statement