I'm honestly shocked by how poor SheerID’s support has been. I’ve spent months trying to re-verify my student plan and I keep running into all kinds of obstacles. They told me they would do a manual verification, but then they stopped replying.
At this point, I don’t know what else to do. I’m even starting to consider switching to another platform. Has this happened to anyone else?
Hi
SheerID manages higher education verification end to end, and while I’m not able to access or share account-specific details here in the public forum, I can see that you already have an open case with our Figma Education team. They’re actively reviewing the information you provided and will follow up with next steps at the email address tied to your account. Your case number is: 1600654.
Thank you for your patience while the team works through this — we’ll make sure this is taken care of.
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