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WaterBean
WaterBean
New Member
April 23, 2024
Question

External website link in the Android figma app doesn't open

  • April 23, 2024
  • 3 replies
  • 386 views

The link to an external website from Prototyping to “Open Link” doesn’t open on the Android Figma app. (On iOS apps, it opens with a browser.) The same goes for links that you set directly to text. It’s stuck on the white screen, is there a fix?

This topic has been closed for replies.

3 replies

y_toku
Figmate
y_toku
Community Support
April 24, 2024

Hi there,

Thanks for flagging. Since we don’t see the ongoing issue about it, would you be able to force-quit the app and restart? Then can you see how it goes?

Figma Learn - Help Center

If the issue persists, could you share the Android OS version and Figma App version?

Thanks!
Toku

WaterBean
WaterBeanAuthor
New Member
April 24, 2024

Figma App version 24.6.1
Android OS version 14

Restarting the app or rebooting the device causes the same problem, and I think the system web view is up to date.

Thanks!

    y_toku
    Figmate
    y_toku
    Community Support
    May 1, 2024

    Hi there,

    Thanks for your patience and sharing the details. For further investigation, I need to ask you to reach out to support team. So, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

    Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

    Thanks,
    Toku

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