I’m using professional plan, which is in annual pay. I have invited new users to design file with view only access and default seat is set to viewer but still they got design seat, and i have billed for 2 months for 2 users professional seat.
Please check this issue and resolve
Hello @designteam4, Thank you for contacting us. I acknowledge your concerns. Although we would be happy to assist, we are unable to address billing issues due to security precautions.
However, I see that you have submitted a ticket(#1080511) to our support team regarding this matter, and I greatly appreciate your proactive approach. Our support team has already responded to your ticket with an explanation of the charges. Please take a moment to look at that reply.
The role of a “viewer” is a temporary position that can be either promoted to an editor or demoted to a restricted-viewer role. The main distinction between a viewer and a restricted-viewer is that the former can upgrade themselves to an editor or be upgraded by any other editor, while the latter can only be upgraded by an admin.
If you’d like to prevent additional charges from upgraded editors, you can do that by setting your user type to ‘Viewer-Restricted’ as default. This setting will require Admin approval for a user to be upgraded to a paid seat.
You can refer to this related guide:
Hope it helps!
Thanks again for reaching out.
Set them to Viewer-Restricted as outlined in this article Figma and the cost of collaboration | by Rosie Hoggmascall | Aug, 2024 | UX Collective
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
