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Question

Education plan verification stuck: "Verification Limit Exceeded” but not verified (SheerID ticket closed)

  • January 2, 2026
  • 3 replies
  • 74 views
poke bowls

Hi everyone,


I’m trying to verify for the Figma Education plan and I’m stuck: the verification flow shows:

“Verification Limit Exceeded… you’ve already redeemed or attempted to redeem this offer.”

But my Figma account still shows I’m not verified, and I can’t proceed. I believe a failed attempt got counted and now I’m locked out. I’m a student and used my school email domain (happy to share the exact account/email privately with a Figma staff member). I contacted SheerID and my support request was closed without a reset, so I’m not sure what the next step is.

Does anyone know how to reset verification attempts / clear the lock, or how to get a manual review from Figma support? I can provide screenshots and account details privately if a moderator/staff can escalate.

Thanks!

3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • January 2, 2026

Hey ​@poke bowls, 

In cases like this, the verification attempt limit is managed by SheerID, which is why they’re typically the only team that can reset or clear those attempts. Figma isn’t able to manually review documents or override eligibility on our side, so SheerID is usually the right place to resolve the lock.

That said, since you’ve already reached out to SheerID and they weren’t able to help, the next best step is to contact education@figma.com. The Education team can take a closer look at your situation and help guide you on what options are available, or escalate internally if needed.

I know this isn’t an ideal experience, and I really appreciate your patience. If you do reach out to the Education team, including screenshots and a brief timeline of what you’ve already tried can be helpful. 

 

Thank you, 

Gayani 

    poke bowls
    • poke bowls
    • Author
    • New Member
    • January 13, 2026

    Hey ​@poke bowls, 

    In cases like this, the verification attempt limit is managed by SheerID, which is why they’re typically the only team that can reset or clear those attempts. Figma isn’t able to manually review documents or override eligibility on our side, so SheerID is usually the right place to resolve the lock.

    That said, since you’ve already reached out to SheerID and they weren’t able to help, the next best step is to contact education@figma.com. The Education team can take a closer look at your situation and help guide you on what options are available, or escalate internally if needed.

    I know this isn’t an ideal experience, and I really appreciate your patience. If you do reach out to the Education team, including screenshots and a brief timeline of what you’ve already tried can be helpful. 

     

    Thank you, 

    Gayani 

    Hi ​@Gayani_S !

    Thanks for the guidance! I’ve emailed education@figma.com on January 2nd with a brief timeline and detailed description, but I haven’t heard back yet.

    This is time-sensitive because I’m currently blocked from editing Education team files (“Verification limit exceeded… already redeemed or attempted to redeem this offer”), even though my account still shows as unverified.

    Is there any way you can help escalate or nudge the Education team internally, or advise the expected response time from education@figma.com? I’m happy to share my account email and any ticket/reference IDs privately with staff/moderators.

    Thank you! Really appreciate all the help.

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • January 13, 2026

    Hey ​@poke bowls, thanks following up!

    I was able to locate your support ticket (1666507), and I’ve now escalated it internally so it gets the attention it needs. Someone from the Education team should be in touch with you as soon as possible.

     

    Thanks again for your patience, and please don’t hesitate to reach out here if you have any other questions in the meantime! 

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