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Question

Education plan stuck as redeemed after deleting verified account

  • January 23, 2026
  • 1 reply
  • 6 views
tomas.velezd

Hi,

I previously had a Figma account verified with the Education plan using my university email. Due to a technical issue, I had to delete that account.

I created a new Figma account with the same institutional email and re-verified my student status through SheerID, but the system keeps saying that the Education plan has already been redeemed.

Since the original verified account no longer exists, this issue can’t be resolved by SheerID alone and requires a manual reset on Figma’s side.

Could a moderator or support agent please help escalate this or advise on restoring the Education plan to my current account?

Thank you.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • January 23, 2026

Hey ​@tomas.velezd, thanks for reaching out!

Unfortunately, Figma isn’t able to manually review documents or confirm eligibility. Since the verification process for higher education students is fully managed by our partner, SheerID, the best next step would be to reach out to their support team directly and explain them the situation.

You can contact them here: https://support.sheerid.com/en-US/help-center?. They’ll be able to look into the issue and help out! 

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