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Education Plan access

  • March 5, 2026
  • 3 replies
  • 26 views
Abby K

Hello Figma Education Support Team,

I am reaching out regarding an issue with my Figma Education subscription.

I completed verification through SheerID, and they have confirmed that my approval is successful. However, I am still unable to access or activate the Education plan on my Figma account.

Below are my verification details for your reference:

[redacted]

SheerID has confirmed that there are no issues on their end and advised me to contact Figma directly, as subscription activation is managed on your platform.

Could you please review my account and help ensure the Education plan is properly applied?

I would appreciate your assistance in resolving this at the earliest.

Thank you,
Abhay

    This topic has been closed for replies.

    3 replies

    ksn
    Figmate
    • ksn
    • Community Support
    • March 5, 2026

    Hi ​@Abby K - thank you checking in, and apologies for the issues with applying your education plan.

    Just to make sure I cover all bases, are you not able to apply your student plan to an existing/new team you have?

    Once you have approval, you’ll need to apply the upgrade to an existing or new team: https://help.figma.com/hc/en-us/articles/360041061214-Figma-for-Education#teams

     

    If you’re not able to do that, let me know.

     

    Abby K
    • Abby K
    • Author
    • New Member
    • March 6, 2026

    Hi @ksn,

    Thanks for the response.

    I previously had the Education plan applied to my existing team (“Abhay Kant's team”), but it appears that my education status expired and the team has now been locked due to Starter plan limits.

    I have since completed the verification again through SheerID and received confirmation that my approval was successful. However, I still do not see any option to apply the Education plan to my team or to a new team.

    Could you please check if the Education plan can be re-applied to my account or help restore it to my existing team?

    Thank you for your help.
    Abhay

    ksn
    Figmate
    • ksn
    • Community Support
    • March 11, 2026

    Hi ​@Abby K - sorry for the delay in reply! It looks like someone was able to reach out to you via email.I also saw that this issue was related to your approved plan being applied to the wrong account by accident --I saw that you’ve filed the form to make the email change already, and you should receive confirmation once completed.

    Thank you for your patience! I will close this topic now, but feel free to create a new one if any other issues come up.

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