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I created a prototype on the free plan.

I was able to upgrade to the education plan due to the course i am taking.

I now have no access to edit my prototype. Nor can I downgrade to the free/non educational plan. I can see that there is no functionality from previous topics to move people - weird function to exclude, especially as being the main program for UX/UI.

 

  1. why cant i use the prototyping tool on the education plan
  2. how do i downgrade to free without education

*** i used “make” to create a prototype

Hey ​@lisacarr456 — thanks for taking the time to outline what you’re running into here. I’m sorry for the disruption this caused. I’ve shared your feedback with the right team so they’re aware of the issues you’ve flagged around prototyping with Make and Education plan management.

I also checked on your case, and I can see our Product Support team is digging in (your case ID is: 1488647). They’ll be following up with you directly once they’ve had a chance to review your account settings and next steps.

Appreciate your patience while we work through this with you. 🙏🏻

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