My team’s plan changed to the starter, and I lost access to the admin panel and cannot use the pro plan features despite the fact that the pro plan was paid for. Support has not responded for the third day…
Question
Does the support respond?
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Hey @Stephen_R, sorry for the delayed reply!
Our support team is experiencing higher volume than usual, but they’re still replying as quickly as they can. Today is also a holiday in the UK and the US, so we don’t have our full support team online.
Rest-assured, I can confirm that the team has received your support requests from last Friday and Saturday. I’ve escalated your ticket #1008878 on your behalf, and someone from support should reply as soon as they’re available.
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