Various image assets throughout my desktop app UI are showing the “broken image link” icon. Thumbnails, menu items, widget icons, etc. are all affected.
Question
Desktop App UI Image Assets are Broken
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I have used the “Clear Cache and Restart” function found in the app bar and also uninstalled and reinstalled the desktop app. Neither action has fixed the issue.
Hi @Mitchell_Callahan, Thank you for reaching out, and I really appreciate you taking the time to troubleshoot this issue.
To begin, I’d like to first ensure that you are connected to a stable internet connection.
Also, could you please try accessing Figma on browsers to see if there are any differences? Figma supports stable release versions of Chrome, Firefox, and Safari. You can check your browser at https://www.whatsmybrowser.org/
For the details of browser requirements, configuration and troubleshooting, please refer to the following resources:
- What browsers does Figma support?
- How do I configure my browser for Figma?
- Troubleshooting checklist
If the issue persists, I encourage you to contact our support team for further assistance here: https://help.figma.com/hc/en-us/requests/new
When reaching out, please provide the following information to help our support team take a closer look:
- The email address associated with your Figma account
- Please attache Desktop App debug info file or Exported console logs.
I hope these suggestions help.
Thanks again for getting in touch!
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