I cannot open files on my desktop app ( Figma Desktop App version 116.18.6 ). Unfortunately there are no error messages at all, just a blank, white screen with a loading indicator spinning forever.
At first I couldnât see my home screen, either, but deleting everything in âLibrary/ApplicationSupport/Figmaâ solved this problem.
Seems like Iâm logged in correctly, all files and teams are listed.
Trying to open a file still fails â without any errors.
What I tried and didnât help:
quitting the app and restarting it,
logging out and back in,
selecting âreload tabâ.
Screen stays blank and white.
Iâm using a MacBook Pro with Intel CPU and lots of RAM and free disk space.
Working in Safari Browser Version 17.4.1 (19618.1.15.11.14) also does not work correctly. I can work using Google Chrome.
My âshared ideasâ: 1) please show error messages!! 2) fix the errors for Mac Desktop App
UPDATE: after writing the above post, I wanted to create a screenshot of the blank screen, and while I was dragging the screenshot rect⌠finally an error message popped up!!! âConnection Error -106, Your computer may be offline or the Figma server may be experiencing problemsâ plus a âtry again?â Button.
So the desktop app seems to keep trying to load for ca. 10 minutes before showing an error message. This is way too long!!!
My suggestion: please change the timeout value to 10 seconds max.
Hitting the âtry againâ button worked. The file loads fine and I can work.
Thank you
