Hello. At the end of February I paid for the Professional plan. On May 22, I was charged $5. As far as I understand, for using FigJam. But I don’t use FigJam. I purchased a plan only for access to devmode. Technical support is not responding. Why did the write-off happen and how can I get the money back?
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Hey there, sorry to hear this happened!
Our support team is experiencing higher volume that usual, but they’re answering as quickly as they can.
We’re not able to help with Billing here on the forum, and I don’t see any recent support tickets from your email associated with your forum account.
Are you able to provide a ticket number, so we can try to escalate your existing support request on your behalf?
[screenshot removed from the community - 5/27 10:24AM PT]
I wrote 5 days ago. I did not receive a message with the application number.
Thanks for the screenshot!
We will redact it to hide your email address in a bit for your privacy. We actually don’t see this support request in our system though. Did you email support@figma.com directly or use the help form?
If you used the support form, this may be a bug. We’ve created a ticket for you manually: #1010763 and escalated it on your behalf. Someone from support should reach out to you as soon as they can!
I used the link from the letter thanking you for the payment. Thank you for creating a request, I will wait for a response from support. Based on the results, I’ll write what happens.
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