Unable to access a secondary account to retrieve files. The email address used for the account has been deactivated, I do not have access to it, or able to forward from the address or reset password to it.
Solved
Deactivated email address
Best answer by Celine_
Hi there! Sorry to hear this is happening.
I have followed up your case to the support team via email. Your ticket number is #1098659.
(Update: the support team has just replied to you, they are waiting more information from you for further assistance. Please check your inbox, thank you!)
This topic has been closed for replies.
Hi there! Sorry to hear this is happening.
I have followed up your case to the support team via email. Your ticket number is #1098659.
(Update: the support team has just replied to you, they are waiting more information from you for further assistance. Please check your inbox, thank you!)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.