Solved
Deactivated email address
Unable to access a secondary account to retrieve files. The email address used for the account has been deactivated, I do not have access to it, or able to forward from the address or reset password to it.
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Hi there! Sorry to hear this is happening.
I have followed up your case to the support team via email. Your ticket number is #1098659.
(Update: the support team has just replied to you, they are waiting more information from you for further assistance. Please check your inbox, thank you!)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.