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Question

Currently on the FREE PLAN, Got charged Unexpectedly, but there's no way to 'cancel' it

  • November 6, 2025
  • 1 reply
  • 22 views
greentea7

I have already tried using the chat feature and submitted a ticket a while ago but still haven’t received a reply.

So in September I bought a single Collab seat to add mp4 files to my Figma Slides. $5. That was literally the only reason I got it. (When I contacted the Support, they told me it’s possible to only buy a single Collab seat (without purchasing the whole Professional plan) so I did that.) I canceled it before it renewed.

I got charged for the Professional Plan ($11.50) and it doesn’t make sense? The only other thing I did was give viewer access (just draft files) to my other personal accounts on Figma (so there are 3 viewer seats). NO edit access. I checked the settings, and it shows I’m on the free plan, and there’s no cancel button. But I got charged for the Professional plan, and I have no idea what’s going on.

I have NEVER received an email/notification from Figma that my plan got upgraded to the Professional Plan in October. How do I cancel this? As you can see I can’t even find the cancel button since I’m on the free plan, and again, I have no idea why I got charged. I would also like to get a refund as well. Getting charged without getting notified sounds crazy

 

1 reply

J
Figmate
  • Junko3
  • Figmate
  • 2612 replies
  • November 7, 2025

Hi ​@greentea7,

 

I understand you were unexpectedly charged after canceling your Professional plan, even though you had only subscribed to a Collab seat.

 

I can see that one of our specialists has already replied to your support ticket and is currently looking into this. Please wait for their follow-up — they’ll get back to you as soon as they’re ready.

Unfortunately, billing-related details can’t be handled directly here in the Forum. In this case, please continue the conversation in your support ticket, where our team will share the investigation results once available.

 

For other community members who might come across this post — one possible reason for this type of situation is the following:

If you purchased a Collab seat (which includes FigJam and Figma Slides) and later, during the billing period, created or edited files not included in that seat type (for example, a Figma Design file), Figma will display an in-app confirmation message letting you know that your seat will change to a Full seat.

Once you confirm the change, the Collab seat will switch to a Full seat. During that same billing period, the Full seat charge applies, and the Collab seat fee is refunded.

 

If you’d like to compare the differences between seat types and plan features, please refer to the “Compare all features” section on this page: Pick your plan, choose your seats

 

Thanks,


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