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Vlad_Nevgod
Vlad_Nevgod
May 24, 2022
Question

Connection error: -7

  • May 24, 2022
  • 5 replies
  • 4237 views

Hello. I have a problem with desktop app. Figma write me a messege like:
“Connection error: -7.
Your computer may be offline or the Figma server may be experiencing problems.
Figma will automatically try to reconnect.”
But WEB app is working.
Whu have a similar problem like me?

    This topic has been closed for replies.

    5 replies

    Vlad_Nevgod
    Vlad_NevgodAuthor
    May 25, 2022

    Hi. In my case, support service of figma helped me with this problem.
    Decision:

    1. Close the Figma desktop app
    2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
    3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
    4. Launch the desktop app again
    shubham_joshi
    shubham_joshi
    June 2, 2022

    Does that deletes your data in the desktop app.

    navid_bayat
    navid_bayat
    July 9, 2022

    I have the same problem, could you solve it?

    Dolapo1
    Dolapo1
    June 6, 2024

    well, it didnt work

    Celine_
    Figmate
    Celine_
    Community Support
    June 10, 2024

    Hey @Dolapo1 ,
    Generally that error indicates that something on your network is blocking access to Figma — this might be a VPN, proxy, firewall of your ISP or network admin.

    Can you check and confirm if you see the same problem in any other browsers you have on your computer? Our supported browsers are Chrome, Firefox, Safari and Edge.

    Can you please confirm if the same issue occur if you try connecting to another network (e.g. mobile hotspot) or after temporarily disabling any VPN/Proxy/Firewall connections?
    If it’s just happening on one network, you may need to adjust your proxy VPN or firewall settings as shown here: Adjust your network settings

    Or, we also recommend reaching out to your IT Admins or ISP to check that:

    • Figma (*.figma.com) is added to any VPN/Proxy/Firewall or antivirus allow lists as described here:
    • Port 443 is unblocked

    You may also want to try clearing your DNS cache, restarting your router and restarting your device.

    As a reminder, for problems affecting a specific network we’re unfortunately not able to troubleshoot as it would require access to your system or network settings, but let us know if you or your ISP contact have any follow-up questions by reaching out directly to the support team. They will be here to help where they can: here
    Be sure to use your Figma mail account, mention the steps you have done. Thank you!

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