Connection error: -106

Hey ​@adham — thanks for reaching out and for outlining everything you’ve already tried. I know you’ve done quite a bit of troubleshooting here, so I’ll aim to add a couple of targeted checks.

• Firstly, I checked for broader reports and things appear to be on the up and up from our end. If you’re still seeing this connection error, one remaining angle to review is whether a network security tool (such as a VPN, firewall, or endpoint protection software) might be interfering with traffic to Figma’s servers. If that’s in play, adding Figma to the allowlist often resolves this. This guide walks through what to look for: Troubleshooting checklist → Check your network settings.
• In addition, it may also be worth confirming whether any recent network or policy changes were made, especially if these are managed or shared networks. This doc covers the specific settings that can address connection issues: Adjust your network settings.

If none of that moves things forward, reply here and I’ll escalate this for a deeper review with the appropriate team.

same here when i open a new tab

Hey ​@Clarisse Jouassain, thanks for flagging this! You’ve mentioned this is happening when you open a new tab, so I am assuming this is only happening in the desktop app? 
 
This error generally suggests there may be some type of networking issue preventing the desktop app from connecting to our web servers. The error message seems to indicate your internet connection is disconnecting when trying to navigate to figma.com. 
 
To troubleshoot further, can you please confirm the following?
1. Does the same issue occur if you try connecting to another network (e.g. mobile hotspot) or after temporarily disabling any VPN/Proxy/Firewall connections?
 
I can see that you’re on the Organization plan. We recommend reaching out to your IT Admins or ISP to check that:

• Figma (*.figma.com) is added to any VPN/Proxy/Firewall or antivirus allow lists as described here: Adjust your network settings
• Port 443 is unblocked

2. Does this issue also occur if you open Figma in a web browser instead?

• Our supported browsers are Chrome, Firefox, Safari and Edge.
• If the issue is specific to the app, you may want to try clearing the app cache (Help > Troubleshooting > Clear Cache and Restart)

 
Thank you for your help checking this information! Let me know if you have any follow-up questions.