Unable to leave comments in Figma (Saying âComments editor unavailableâ) - Have re-launched the tab, the whole application, and my computer, and still no luck. Any help would be greatly appreciated!
Question
Comment Editor Unavailable
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Hi @Kate_Jeffares, Thanks for reaching out about this issue. I appreciate you taking the time to delve into it.
Could you kindly give the following suggestions to see if they might clear up the problem?
- Is this happening only on the Desktop app, or on supported browsers or on both?
- What occurs when you hit the âCâ key to enter comment mode?
- Would you mind trying to log into Figma using an incognito or private browsing window to see if youâre able to leave comments?
- Can you try clearing your browserâs cache and the Desktop app cache to see if that makes a difference?
- Does this issue happens in one specific file, or does it seem to be across all files?
If youâve given all the above a shot and the issue persists, I recommend you to get in touch with our support team for a deeper look. You can reach them at: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When you contact support, it would be super helpful if you could include:
- The email address you use for your Figma account.
- What happened when you tried the troubleshooting steps mentioned above.
- If thereâs a specific file involved, please share its URL and add support-share@figma.com as an editor (donât worry, this wonât have any impact on your billing).
- A video capture of the issue, showing what you did to try and replicate it.
- Please attach either the desktop app debug logs or the console logs that correspond with your video.
We really appreciate your assistance with this troubleshooting process!
Thanks again for reaching out.
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