Hello, I always have a lot of trouble connecting to my institutional email from my smartphone.
I need to connect my Educational Plan account, which I opened with my university's institutional email, to a private email address. Is there a way to do this? Or is it possible to connect a secondary email address to the main one?
Thank you very much.
Hi
At this time, your education status must stay linked to the email address you originally verified as part of the updated verification process. If that email is changed later, the education status will unfortunately be revoked.
You can find more details here: Figma for Education → Qualifications — we’ll continue to update that resource as more options become available.
That said, I’d love to better understand how this is affecting your workflow or access. For example, is it causing issues with notifications, sign-ins, or file access? Any context you can share helps us bring a fuller picture to the Education team.
Thanks again for taking the time to share your experience with us. 🙏🏼
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