Hi there!
Thanks for reaching out to the community.
I’ve created a support ticket on your behalf and I have escalated internally. For your reference your ticket number is #1243617.

Someone will reach out to you soon. Thanks for your patience in the meantime! 

Hi ​@Ejomafume , our support team has responded to you and has manually removed your education status. You are now on the free starter team, as requested!
If you have any further questions or need additional assistance, feel free to reply directly to your support ticket—it will reopen automatically.

I've marked this as solved and closed the topic here. Thank you