Cant get education plan

Hey ​@Jana Šveljo — welcome to the Figma Forum, and I’m sorry you’ve run into trouble with your verification.

For higher education verification, SheerID manages the process from start to finish. If you haven’t already, please reach out to them directly — they can help reset your verification limit or guide you on next steps.

While I can’t access or share account details here, I can confirm that our Education team has received your request and will follow up via email as soon as there’s an update. Your case number is 1556339.

thank you but its been already 2 days and i need figma for tomorrows class, how am i supposed to work on my projects if the entire process takes insanely too long, i dont understand. Why making this entire process so complicated?? i mean in order for figma to be usable you need to give people an option to use it in the first place, but complicating things will only make this worse experience for people. 

Hi Figma Team,

I’m a student and my Figma account is registered with my school email. My role shows as Education, and in the account settings I can see options like enabling libraries, installing local fonts, and other features.

However, I keep getting the following error when trying to access the Education plan or educational resources:

“Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer. Verification services powered by SheerID.”

At the same time, the desktop app constantly shows:

“Your Education status has expired. To keep using Pro features, upgrade your team or verify your education status.”

I am unable to re-verify through SheerID because it always gives the “Verification Limit Exceeded” message, and I haven’t received any response from SheerID or Figma support despite contacting them MULTIPLE times.

I want to emphasize that:

• My account is already recognized as Education, but I cannot access the Education dashboard or educational resources.

• I am unable to continue formal verification due to SheerID limits.

Could someone please help me resolve this issue so I can access the Education resources? I need it for my studies and ongoing projects.

Im getting desperate and cant belive this entire process is somehow ok for us users to go through, how can you expect from us to use your programs if you are not giving us any option to use it in the first place?

Please help me and please SHEERID or anyone whos in charge of this fix the current problem cuz this will be really problematic for me due to my college duties. Ive already sent via mail my personal informations and documents that are showing the proof that im a student so please enable my educational plan already.

[This post was merged from “Education Plan Verification Limit Exceeded – Cannot Access Education Resources” to “Can’t get Education Plan” by a moderator on 22-Oct-2025.]

Hi ​@Jana Šveljo — thank you for following up, and I’m sorry this verification issue is still holding things up for you. I checked in on your case and can confirm it’s still with the Education team for review. I’ve flagged your message so they’re aware you’re waiting — we know how important uninterrupted access is for your coursework.

I’ve also combined your related posts into this single thread to help keep updates in one place. Thanks again for your patience while this gets sorted out.

Thank you. i hope i will get this information faster since its incredibly important to me to get it as soon as possible. I already sent my information so please inform me about new information related to my case.