hi everyone, I would like to change my email address for my account but I can’t seem to do it. this error keeps popping up and I’m not sure what to do next.
I’ve reached out to support only to receive the reply below, which is not very helpful:
" Thanks for reaching out! It looks like you’re contacting us from a Starter account. Customers on this plan receive support through our Community Support Forum and Help Center…"
help anyone?
many thanks in advance!
ah deng i attached the wrong file! here is the screenshot:
Edited by Figma’s Community Support team: Screenshot contained personal identifiable information. Please be mindful of sharing email addresses or other personal info in public spaces
i don’t think we signed up using Google SSo, is there a way for me to check and confirm this?
“That email is already in use” error means that there is a Figma account with this email already. You need to first get access to that account and then change the email there to something else or delete that account, after that you can change your current account email to that one.
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