Can't verify education plan with personal mail anymore

Hey @Jonatan_Rist – if your students are on an approved education plan, it remains active for 2 years. If they were approved using their private emails, they should still have access to their education team as long as they sign in using the email that was approved.

Since it sounds like there may be an issue in the education granting process, I’d recommend having support provide you more guidance when it comes to your students.

Is the email you have associated with your Figma account the best one to contact you at? If not, please PM me the best address to do so (please don’t post it as a response here publicly, so we can protect your privacy 🙏)

Hello, @ksn and thank you for replying!

It’s for my new students. We tried verifying at the end of last week but ran into a failure for not using a school e-mail. Their accounts were created on august 29th and 30th.

Yes! Please use my associated e-mail for this account!

Thanks very much! I went and got a support ticket filed on your behalf. You should see an initial message come through. You’ll get further help via email moving forward, but please feel free to post any new topics if they’re outside of this inquiry.

I’m a student and 2 years ago I created a student account on my private e-mail because when I will be graduated, all the files will still be on that account. Now my student status will expire in 3 days. There’s no way for me to get my private account on a student status.

I’m a student and 2 years ago I created a student account on my private e-mail because when I will be graduated, all the files will still be on that account. Now my student status will expire in 3 days. There’s no way for me to get my private account on a student status.

Hey @Anouk_Heeselaars, thank you for reaching out!

To clarify are you going to be still a student after the 3 days and would you like to extend your education status? Or is your student status expiring and you would like to move your files to a free starter plan or a paid plan?

If you are not a student after these 3 days, you have the option to downgrade to a free starter plan or to change to a paid professional plan. For this I can get you connected to our support team, they can remove your education status. From there you’ll have the option to upgrade to a paid plan.

Please let me know how to proceed.

Hey @Gayani_S After the 3 days I am still a student. So I want my current account to keep its student status.

Thank you @Meh7an, it worked!

Can’t find this link

thanks a lot, it worked for me too

Thank you for the fix! Worked!

Great Man!