Can't sign up using my company email

Hey ​@DevanDesignElite, thanks for reaching out! 

This can happen after an account is deleted and someone tries to sign up again right away with the same email, and it can take a little time to fully clear on our end. Since this is tied to your specific account and email, I can't look into account specifics here on the forum for security reasons.

The best next step is to reach out to us through our Support Hub so our customer support team can take a closer look at what's happening with that email address. When you submit the request, it'll help to include:

• The email address you're trying to sign up with
• Roughly when you deleted your original account
• That you're able to sign up successfully with a different email

In the meantime, our Create a Figma account guide is worth a quick check in case there's a step worth revisiting, but since your account is already gone and you're hitting this error, opening a ticket is going to be the fastest way to get it actually resolved.

Hope we get this sorted for you soon!

Hi, it’s been more than 24 hours, but I still can’t create an account via email. Is there another solution?

Hey ​@DevanDesignElite , stepping in for ​@Gayani_S ! As it’s been more than 24 hours, and you are still not being able to create a new account, I’d recommend following the steps recommended by ​@Gayani_S :

Through our Support Hub > Type ‘Account issue, Contact an agent’ / Click Start a chat and select Enter and follow the prompts, so our customer support team can take a closer look at what's happening with that email address. When you submit the request, it'll help to include:

• The email address you're trying to sign up with
• Roughly when you deleted your original account
• That you're able to sign up successfully with a different email