Skip to main content
Victor_Morales
New Participant
September 8, 2023
Question

Can't open the assets preview after the Thursday's release

Since yesterday can’t open the asset preview

This topic has been closed for replies.

4 replies

Ryan_52
Figmate
Technical Quality Specialist
September 8, 2023

Hi @Victor_Morales I checked this from my end but could not recreate the issue. Can you try reloading Figma and also clearing your cache to see if that helps.

Victor_Morales
New Participant
September 8, 2023

Isn’t available them from browser either

Be logic and systhematic, but, overall, be human.
Victor_Morales
New Participant
September 8, 2023

is there a way to clear cache on Figma? I’ve tried with Terminal app but doesn’t fix it

Be logic and systhematic, but, overall, be human.
Celine_
Figmate
Community Support
September 11, 2023

Hi @Victor_Morales,

In order to clear cache in the browser:

and, on Figma desktop app:

Mac

Use the Terminal app to clear the cache.

  1. Quit the Figma desktop app.
  2. Open the Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}
  3. Try opening the Figma desktop app again.

Windows

Run a command line from the Start menu.

  1. Close the Figma desktop app.
  2. Open the Start menu and paste the %APPDATA%\\Figma command. Press the Enter key to submit.
  3. In the window, delete the DesktopProfile folder.
  4. Launch the Figma desktop app again.