Can't login into deactiviated school email.

PS - I’m talking about my other Figma account, not this account.

Hey ​@Brent Li, thanks for reaching out! 

I understand you cannot log in to account under your old email address. Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed. 

If your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. ​​After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.

Let me know how you’d like to proceed! 

Hey Gayani, I do not have any access to the old email address, [redacted by moderator to remove personal information].

I would like to get verified the ownership from the Figma support.

Actually, I have already created 2 support orders, but haven’t received anything yet. Attached both order number here. 1634938 and 1638687.

Thank you for your support hereGayani!

Hey Gayani, I do not have any access to the old email address, [redacted by moderator to remove personal information].

I would like to get verified the ownership from the Figma support.

Actually, I have already created 2 support orders, but haven’t received anything yet. Attached both order number here. 1634938 and 1638687.

Thank you for your support hereGayani!

Hey ​@Brent Li — Tom here stepping in for ​@Gayani_S today. Thanks for staying in touch. I wanted to share a quick update.

I checked in on your case with our Product Support team, and a team member replied yesterday to ticket number: 1638687. If you haven’t already, please check the inbox you contacted us from and continue with the next steps they shared.

I’ve also removed some personal information from your replies here to help protect your privacy and account security — thanks for understanding. Finally, I’ve shared your latest updates with the team member assisting on your case so they have the full context.

Hope this helps keep things moving. Feel free to let us know if anything else comes up!

Hi Tom, big thank you to your help, but I did not receive any email. I guess they sent to the wrong email. Note, I don't have any access to that problems associated email. So, please do not send anything to that email. Instead, can you ask if the support team can send email to this account that I’m currently interacting with you guys? Thanks!

Ah, got it. Thanks for clarifying, ​@Brent Li! Apologies for the mixup — I see what you’re saying. I’ve added a note with our Product Support team to reach out to the email you’re currently using. They should be in touch there soon. Appreciate your patience as we get this sorted.