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VenN
VenN
New Member
December 21, 2025
Question

Can’t log in cause my school email is deactivated

  • December 21, 2025
  • 1 reply
  • 103 views

Hello!

i have been trying to log in figma but I can’t because the email I used was my uni one and its not desactivated. Could you please help me solve this?

    This topic has been closed for replies.

    1 reply

    ksn
    Figmate
    ksn
    Community Support
    December 21, 2025

    Hi ​@VenN! I’m not able to provide or assist with account-related issues, but I can make sure you get connected to someone in support who can.

    I understand you’re looking to regain access to an account you had associated with your university -- it sounds like you may not have access to that email address anymore. Is that correct? I wanted to double check since I wasn’t quite sure based on your message.

    In any case, I saw that you have a support ticket drawn up already. I verified that the ticket was escalated, and someone should be reaching out to you via email shortly.

    Thank you for your patience!

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