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Question

Can’t log in cause my school email is deactivated

  • December 21, 2025
  • 1 reply
  • 41 views

VenN

Hello!

i have been trying to log in figma but I can’t because the email I used was my uni one and its not desactivated. Could you please help me solve this?

1 reply

ksn
Figmate
  • Community Support
  • December 21, 2025

Hi ​@VenN! I’m not able to provide or assist with account-related issues, but I can make sure you get connected to someone in support who can.

I understand you’re looking to regain access to an account you had associated with your university -- it sounds like you may not have access to that email address anymore. Is that correct? I wanted to double check since I wasn’t quite sure based on your message.

In any case, I saw that you have a support ticket drawn up already. I verified that the ticket was escalated, and someone should be reaching out to you via email shortly.

Thank you for your patience!