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Hi everyone,
The most common reason we see users unable to access Professional features is that the file they’re working in is not located in the team they upgraded. Please check if your file is currently located in your Drafts.
You can Move files and projects to the team you upgraded to access those features there.
If this isn’t the cause here, please reach out directly to the support team here.
Please share a URL of the file you’re working in where you’re running into issue and share it with support-share@figma.com as an Editor. The support team can take a closer look and see if they can spot the problem. Thank you!
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