Can't allow viewers to copy

Contact Figma support to report a bug.

@demian We’re facing the same problem. If Figma support gets back to you, could you please post the solution or fix info here?

Certainly! I’ve reported the bug to Figma support but haven’t received a response yet.

Also seeing this bug. Replying to follow. Thanks!

Hey All, sorry for the delayed reply from support!

The team is experiencing higher volume than usual, but will respond as soon as they can.

That said, @demian - it looks like support replied to your ticket #1016582 on Monday, so the team’s waiting for your follow-up. Please check your inbox and possibly your spam folder, just in case the reply landed there to continue to work with support directly.

Hi @dvaliao,

It’s strange… I’ve reviewed both my inbox and spam folders, yet I haven’t find a response to my ticket.

That’s very strange. I’ll DM you with what the reply on Monday contained.

We’re facing the same problem. Could you please post the solution or fix info here? @dvaliao, @demian

Hey @Alexander_Sinigerov, there’s no solution yet. But the team has confirmed that this is a bug, and they’re already proactively investigating to reproduce and work on a fix.

If you’re able to consistently reproduce, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include screenshots, steps to reproduce, and/or a file link then share edit access with support-share@figma.com, so our can take a closer look.

Hi, We’re facing the same problem in our project. The user with view right cannot copy text or styles. 

Hey ​@Barbara Graf-Rogala, thanks for following up! 

This bug was from last Summer. Have you double checked the file’s Share settings?

You’ll want to ensure that the Advanced settings to allow copying, sharing, and exporting from the file are checked. 

Also, keep in mind that if you have many files within this project, this setting will only apply to individual files. There isn't a way to apply this setting to multiple files at once, so you’ll want to ensure that every file has the correct Advanced settings.

I currently have the same issue, I have the following settings:

After opening the file it is not possible to copy content (text for example), and viewers only have the hand icon when hovering over content. I have an Education account.

I wish I could say the same, I’m not sharing a Project just an individual file. Any insight is appreciated ​@dvaliao, thanks!