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demian
New Participant
May 31, 2024 3:08 PM UTC
Solved

Can't allow viewers to copy

Hi,

Today I noticed that viewers were unable to copy from some files. However, when I toggle the checkbox, Figma doesn’t save the change. After a while, it reverts to untoggled.

Some of my files belong to a published library and do not have an owner.

This topic has been closed for replies.
djv
djvSolution
Community Support
Jun 25, 2024 4:12 PM UTC

Hey All, thank you for your patience and understanding!

A fix was recently released for this bug. Please refresh and let us know if you continue to run into any further issues.

16 replies

Gleb
Power Member
Jun 1, 2024 3:41 AM UTC

Contact Figma support to report a bug.

Papes_Christoph
New Member
Jun 4, 2024 1:48 PM UTC

@demian We’re facing the same problem. If Figma support gets back to you, could you please post the solution or fix info here?

demian
demianAuthor
New Participant
Jun 4, 2024 5:14 PM UTC

Certainly! I’ve reported the bug to Figma support but haven’t received a response yet.

Cole_Slinker
Jun 4, 2024 6:55 PM UTC

Also seeing this bug. Replying to follow. Thanks!

djv
Figmate
Community Support
Jun 6, 2024 10:27 PM UTC

Hey All, sorry for the delayed reply from support!

The team is experiencing higher volume than usual, but will respond as soon as they can.

That said, @demian - it looks like support replied to your ticket #1016582 on Monday, so the team’s waiting for your follow-up. Please check your inbox and possibly your spam folder, just in case the reply landed there to continue to work with support directly.

demian
demianAuthor
New Participant
Jun 7, 2024 1:55 PM UTC

Hi @dvaliao,

It’s strange… I’ve reviewed both my inbox and spam folders, yet I haven’t find a response to my ticket.

djv
Figmate
Community Support
Jun 7, 2024 4:03 PM UTC

That’s very strange. I’ll DM you with what the reply on Monday contained.

Alexander_Sinigerov
Jun 12, 2024 12:40 AM UTC

We’re facing the same problem. Could you please post the solution or fix info here? @dvaliao, @demian

djv
Figmate
Community Support
Jun 12, 2024 3:35 PM UTC

Hey @Alexander_Sinigerov, there’s no solution yet. But the team has confirmed that this is a bug, and they’re already proactively investigating to reproduce and work on a fix.

If you’re able to consistently reproduce, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include screenshots, steps to reproduce, and/or a file link then share edit access with support-share@figma.com, so our can take a closer look.

djv
Figmate
djvSolution
Community Support
Jun 25, 2024 4:12 PM UTC

Hey All, thank you for your patience and understanding!

A fix was recently released for this bug. Please refresh and let us know if you continue to run into any further issues.