Hi,
Today I noticed that viewers were unable to copy from some files. However, when I toggle the checkbox, Figma doesn’t save the change. After a while, it reverts to untoggled.
Some of my files belong to a published library and do not have an owner.
Contact Figma support to report a bug.
@demian We’re facing the same problem. If Figma support gets back to you, could you please post the solution or fix info here?
Certainly! I’ve reported the bug to Figma support but haven’t received a response yet.
Also seeing this bug. Replying to follow. Thanks!
Hey All, sorry for the delayed reply from support!
The team is experiencing higher volume than usual, but will respond as soon as they can.
That said, @demian - it looks like support replied to your ticket #1016582 on Monday, so the team’s waiting for your follow-up. Please check your inbox and possibly your spam folder, just in case the reply landed there to continue to work with support directly.
Hi @dvaliao,
It’s strange… I’ve reviewed both my inbox and spam folders, yet I haven’t find a response to my ticket.
That’s very strange. I’ll DM you with what the reply on Monday contained.
We’re facing the same problem. Could you please post the solution or fix info here? @dvaliao, @demian
Hey @Alexander_Sinigerov, there’s no solution yet. But the team has confirmed that this is a bug, and they’re already proactively investigating to reproduce and work on a fix.
If you’re able to consistently reproduce, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, include screenshots, steps to reproduce, and/or a file link then share edit access with support-share@figma.com, so our can take a closer look.
Hey All, thank you for your patience and understanding!
A fix was recently released for this bug. Please refresh and let us know if you continue to run into any further issues.
Hi, We’re facing the same problem in our project. The user with view right cannot copy text or styles.
Hey
This bug was from last Summer. Have you double checked the file’s Share settings?
You’ll want to ensure that the Advanced settings to allow copying, sharing, and exporting from the file are checked.
Also, keep in mind that if you have many files within this project, this setting will only apply to individual files. There isn't a way to apply this setting to multiple files at once, so you’ll want to ensure that every file has the correct Advanced settings.
I currently have the same issue, I have the following settings:
After opening the file it is not possible to copy content (text for example), and viewers only have the hand icon when hovering over content. I have an Education account.
Hey
“Also, keep in mind that if you have many files within this project, this setting will only apply to individual files.” - THAT WAS THE ISSUE. THANKS A LOT!
I wish I could say the same, I’m not sharing a Project just an individual file. Any insight is appreciated
“After opening the file it is not possible to copy content (text for example), and viewers only have the hand icon when hovering over content.”
Our team currently has the same problem. The setting is enabled, but inactive. Our team members with View seats cannot copy anything.
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