Can a file be edited by an account from another team without charging the owner team?

Josh, this model literally contradicts this whole collaborating between accounts that Figma promotes. Like many others in this thread, it is extremely frustrating when we’re trying to share files with PAID accounts from another organization and get billed for it. So now this user is costing their company 1 seat and costing us 1 seat. This is not good business practice. So we have been exporting files as .fig, send to the client so they can import. Just like you would expect, the moment we do that the client will not be able to access any of our synced library files and such, which puts us back into the early 2000s where you would email design files to clients and no collaboration happens what so ever. Few months into updating designs, we go back to the same old story, shit load of design files for the same file. Each person has a conflicting version.

We’re starting to reconsider using Figma with it’s current permissions.

Where’s Figma’s answer to this??? Isn’t this THEIR community forum?? Do they not employ forum moderators? Do they even care about their customers???

This ridiculous team billing model has been going on for waaaay too long.

Hey @christophertorres17 appreciate the feedback here. This is indeed our forum, and while we’re just a small community team, we recognize there’s a ton of room for improvement in making sure we’re engaging across both new and old threads. This is something we’re actively working on!

While we can’t always respond to every bit of feedback, I can assure you that our teams are constantly looking at it and we care deeply about our customers and the community.

As it relates to billing/account management we just released two updates this last week, one on making it more clear when editors get added to a team/file, and two, giving more control to admins across our Pro, Organization, and Enterprise plans.

Josh, bless you for trying. But neither of these “updates” are fixing the primary complaint here… Figma is double dipping. If I am paying for a Figma account and my subcontractor is paying for a Figma account and we want to work on the same Figma file, one of us pays TWICE 🙂 This is what we’re upset about, this is what needs solving. But because it makes Adove more money it’s not a problem they want to solve. This is like class action territory if someone would organize that let me know.

thats all well and good, but you are still double charging people when they are already paying editors rights? I cant believe thats in any way legal - so conceivably, if someone was an editor on one project and then invited to 20 other teams as editor, that one editor could accumulate 20 different editor bills in one month? even though that one person can only work on file at one time, given he / she is only one person? that doesnt sound right…

I agree. It’s really rubbish and sad.

The main issue is that the developer share is not fit for purpose that is why my developer friends want to have editor privileges. I’ve wasted tonnes of time with Figma billing support because I change access rights for my developer co-workers and then get billed unknowingly! Please stop this whole process. It makes you look so poor.

@Figma, fucking deal with this shit! I work as a freelancer and it’s only normal that I share my files with clients. Now I have to be scared every time some client asks me if I can share the file with them because it means I’ll end up paying a fucking 15€ extra per month, for a file they just view once in a while.

This is such a bad response, you are litterally avoiding the problem here without admiting! It really makes Figma look bad because it looks like you are intentionnally keeping this “feature” just to make money.

Clarity would be nice - I feel the same. @figma. What’s the word? Ignore and sit on the yacht?