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Cuc_Tr_n
Cuc_Tr_n
July 18, 2024
Question

Bug Delete

  • July 18, 2024
  • 1 reply
  • 84 views

The projects I am the owner of are all deleted and disappear, no one in the project can see them. The error is as follows “If you expected to see a file here you may not have permission to access it. Please ask the owner to update the file permissions and try again”. helpp meeeeeeee

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1 reply

Gayani_S
Figmate
Gayani_S
Community Support
July 23, 2024

Hey @Cuc_Tr_n, thank you for reaching out!
Can you please check if your projects/files are temporarily deleted(trashed)? If so, you will be able to restore the file by opening your Drafts then opening the Deleted tab. Right click on the file and click Restore. The file will then be restored to the project it originally resided in.

To see all available files that can be restored, please make sure that you also set the “Created by” filter to “anyone” rather than “you.” You, and anyone else who had access to edit that file should be able to find it and restore it this way.

Restore file

Here’s a guide from our Help Center with more information on this: Delete and restore files.

Let me know if you are still having trouble finding the file under the deleted tab. The “Created by” filter might be extra helpful here.

Thanks!

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